Troubleshooting

Current

Fix calendar sync, transcription, and missing notes issues.

Calendar sync

Troubleshoot Granola calendar sync. Fix Google Calendar or Outlook connection issues. See upcoming meetings.

File Limits

Granola file size limits for attachments and exports. Increase limits for large files. Plan-specific limits.

All my notes are missing

Find your Granola notes when they appear to be missing. Check your email account, workspace, workspace membership, and whether recording started.

Network troubleshooting and allowlist guide

Troubleshoot Granola network issues and share a domain allowlist with your IT team for firewalls, proxies, and tools like Zscaler.

Notes not generating

Troubleshoot when Granola notes aren't generating. Common causes: audio, permissions, transcription. Fix guide.

Transcription issues

Fix Granola transcription problems. No transcription, poor quality, or missing speakers. Troubleshooting guide.